Fan Experience Retail Team Leader – London

Location: Tottenham Hotspur Football Club, London, UKEmployment Type: Full-Time

About Tottenham Hotspur Football Club:Tottenham Hotspur Football Club (Spurs) is a world-renowned football club with a rich history and a commitment to delivering excellence both on and off the pitch. Our retail team plays a key role in providing exceptional fan experiences, offering a range of merchandise and products that celebrate our club’s legacy.

Role Overview:We’re looking for a passionate and experienced Fan Experience Retail Team Leader to oversee our retail operations at Tottenham Hotspur Stadium and other retail locations. As a Team Leader, you’ll drive exceptional customer service, ensure smooth store operations, and inspire your team to deliver unforgettable fan experiences.

Key Responsibilities:

• Lead and motivate a team of retail assistants to achieve sales targets and deliver exceptional customer service.
• Oversee daily operations, including stock management, visual merchandising, and cash handling.
• Act as a point of contact for escalated customer inquiries, ensuring swift and satisfactory resolutions.
• Maintain high standards of presentation and ensure compliance with company policies.
• Provide training, coaching, and performance feedback to team members.
• Support the Retail Manager in planning for matchday and event operations.
• Identify and implement improvements to enhance the overall fan experience.

What We’re Looking For:

• Previous leadership experience in a retail or customer-focused environment.
• Strong communication and organizational skills.
• A passion for delivering outstanding customer experiences.
• Ability to thrive in a fast-paced, high-pressure environment, especially during matchdays and events.
• Knowledge of Tottenham Hotspur Football Club and its values is a plus.
• Flexibility to work evenings, weekends, and matchdays as required.

What We Offer:

• Competitive salary and benefits package.
• Staff discounts on official merchandise and food and beverage outlets.
• Opportunities for career progression within the club.
• A vibrant and inclusive working environment.
• The chance to be part of a world-class football club and create memorable experiences for fans.

How to Apply:

If you’re ready to lead a team that creates unforgettable fan experiences and embodies the spirit of Tottenham Hotspur Football Club, we’d love to hear from you!Apply Here or send your CV and cover letter to [email protected].