Administrative Officer

Position: Administrative Officer

Organisation: Leeds City Council
Location: Leeds Civic Hall, Leeds, West Yorkshire
Contract: Full‑time, Permanent (37 hours/week)
Salary: £27,000–£30,000 per annum (Grade 6, subject to experience)

🏢 About Us

Leeds City Council is dedicated to delivering high-quality services to the people of Leeds—ensuring our city remains vibrant, inclusive, and forward-looking. We are seeking a proactive and organised Administrative Officer to support our team in the [insert department, e.g. Children and Families] service stream, ensuring efficient office and operational processes.

📋 Key Responsibilities

• Manage incoming communications (phones, emails, post) and provide timely responses or appropriate referrals.

• Maintain and file both digital and paper records, ensuring compliance with data protection and confidentiality standards.

• Provide comprehensive administrative support for meetings: preparing agendas, collating documentation, taking minutes, arranging logistics, and distributing reports.

• Coordinate diaries and schedules; organise travel, accommodation, and meeting rooms.

• Process invoices, purchase orders, and reconcile expense claims in line with council financial procedures.

• Assist with the preparation and analysis of reports/statistics to support performance monitoring.

• Act as a helpful point of contact for internal and external stakeholders, including councillors, service users, and partner agencies.

• Deliver high-quality customer service through face-to-face, phone, email, and online channels.

• Support additional ad-hoc administrative duties as required.

✅ Essential Qualifications & Experience

• GCSEs or equivalent at Grade C/4 or above (including English and Maths).

• Proven experience in an administrative or customer service role.

• Strong IT skills—proficient in Microsoft Office (Outlook, Word, Excel, Teams) and confident using standard office equipment.

• Excellent written and verbal communication skills.

• High level of organisational ability with strong attention to detail.

• Ability to manage competing priorities and meet deadlines.

• Discretion and ability to handle sensitive or confidential information.

🎓 Desirable Attributes

• Experience working in a local authority or public-sector organisation.

• Knowledge of case-file management systems.

• Strong numeracy skills and experience processing financial transactions.

• Awareness of Leeds City Council’s values, policies, and service delivery priorities.

🌟 What We Offer

• Access to the Local Government Pension Scheme (LGPS)

• Flexible working arrangements – including hybrid, remote, and staggered start times

• Generous holiday allowance with additional leave during Christmas/New Year closure

• Extensive training, development, and career progression opportunities

• Employee Assistance Programme, wellness initiatives, and workplace networks

🧭 How to Apply

• Submit your application online at the Leeds City Council Jobs portal (www.leeds.gov.uk/jobs).

• Include a CV and a supporting statement of no more than two sides of A4, explaining how you meet the essential criteria through specific examples.

• Deadline: All applications must be received by [deadline date].

• Interview Date: Interviews are expected to be held in the week commencing [interview date].

Contact for queries:
HR Team, Leeds City Council

📌 Equality & Diversity

Leeds City Council welcomes applications from candidates of all backgrounds and is committed to being an inclusive employer. Adjustments are available for applicants with disabilities—please contact the HR Team for support.